Madame, Monsieur,

face à l’accélération de l’épidémie de Coronavirus, et compte tenu des mesures annoncées par le Gouvernement Français, nous avons réorganisé nos services. Nos équipes sont à votre écoute et conservent une qualité de service optimale durant cette période.

Si vous souhaitez déclarer ou obtenir des informations concernant un sinistre :

En cette période exceptionnelle, il est recommandé de nous contacter en priorité par échanges de mails via l'adresse ou directement via notre site «», mais aussi par téléphone sur toutes nos lignes habituelles.

Si vous souhaitez obtenir des informations concernant une demande commerciale :
Merci de prioriser les échanges par mails via l’adresse Nos lignes sont elles aussi joignables.

Nous vous remercions pour votre compréhension. Prenez soin de vous et de vos proches durant cette période. L’Equipe Gritchen Affinity

The online insurance
for holiday rentals!

in 48 hours!
Cancellation, damage to property, civil liability, interruption, nonconformity: take out 24-hour insurance cover in a few clicks!

Legal notice

Mentions légales

Gritchen Affinity

RCS Bourges 529 150 542
Orias 11 061 317 (
Capital : €10 000
CNIL registration number : G4f1491038X

Managing editor

M. Arnaud Gérigny
Gritchen Affinity
27 rue Charles Durand
18000 Bourges

Development and hosting

Groupe Gritchen Assurances

Contact details of the Autorité de Contrôle Prudentiel et de Résolution (ACPR)

4 Place de Budapest,
CS 92459
75436 Paris Cedex 09

Complaints and Mediation

For any complaint, please refer to your usual representative at "Gritchen Affinity" first.
If you are not entirely satisfied with his or her response, you may contact the complaints department of the insurer whose contact details are provided in the General Provisions.
If the insurer does not find a solution to your complaint, you can contact the independent mediator whose contact details are as follows:
La Médiation de l’Assurance
TSA 50110
75441 Paris cedex 09

Please be aware that the information collected is processed for the purpose of handling this request and the commercial relationship. Some of these processing operations are likely to be carried out by service providers within or outside Europe. Unless you object, your data may also be used by your broker, whose contact details appear on this document, for the purpose of marketing the insurance products it provides. In accordance with the "Informatique et Libertés" law of 6 January 1978, as amended by the law of 6 August 2004, you have the right to access, modify, rectify, delete and oppose data concerning you by sending a written request to your broker. As part of our risk control and anti-fraud policy, we reserve the right to carry out any verification of information and to refer the matter to the competent authorities, if necessary, in accordance with the regulations in force.

Conditions générales de vente

In accordance with ACT no. 2004-801 of 06 August 2004 on the protection of natural persons as regards the processing of personal data, amending Act no. 78-17, of 06 January 1978, this website has been declared to the French Data Protection Authority.

Users should particularly note that, in accordance with Article 27 of the Data Protection Act of 06 January 1978, any information disclosed by users on any forms featured on websites is necessary to respond to their request and is used by the operator of the website, the data controller, to complete any administrative and commercial formalities.

Users should note that they may exercise their right of access and rectification relating to their data by writing to the operator of the website at the following address: Gritchen Affinity - 27 rue Charles Durand - CS70139 - 18021 Bourges Cedex or by e-mail to

These terms of sale are concluded, on the one hand, by Gritchen affinity and, on the other hand, by any natural or legal person that wishes to make a purchase on this website, hereinafter referred to as the "buyer".


The purpose of these terms of sale is to establish the contractual relations between Gritchen affinity and the buyer and the conditions applicable to any purchase completed via this website, whether the buyer is a professional or a consumer.

These terms of sale shall prevail over any other general or particular terms and conditions which are not expressly approved by Gritchen affinity, who reserves the right to amend its terms of sale at any time.

Features of the goods and services on offer

The services on offer are featured on this website. These services are subject to availability.


The prices featured on this website are in Euros and inclusive of taxes and charges (TCC) and applicable on the day of the order; any change to the rate of tax may affect the price of the services.

Geographical area

The online sale of the products and services displayed on the website is reserved for buyers who reside in France or Monaco and for deliveries requested in these geographical areas.


Any buyers who wish to purchase a service must:
– complete the online membership form by indicating all the references of the selected service,
– check their order before they validate it,
– complete the payment according to the established terms.,
– the order implies that these terms of sale have been read, fully understood and accepted; it also implies that the right to invoke any of its own terms of purchase or other terms and conditions is waived.

The seller shall confirm the registered order by e-mail.

Withdrawal period

Buyers, as non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order in order to return the service to the seller and receive an exchange or refund without any penalty; this excludes any return costs. Terms of payment: the price is payable when the order is placed. Payments shall be made by bank check or bank card; these payments shall be completed using the secure Société Générale system which uses the Secure Socket Layer (SSL) protocol such that any disclosed information is encrypted by software and that no third party can read it during its passage through the network.

The buyer's account shall only be debited when the certificate of service is made available. This certificate serves as an invoice.


In any online sales process, the seller is bound only by a best efforts obligation; it cannot be held responsible for any damage arising from the use of the internet such as a loss of data, intrusion, virus, breakdown in service, or any other involuntary problems. Intellectual property. All the elements of the Gritchen Affinity website are and continue to be the intellectual and exclusive property of Gritchen Affinity.

No one is allowed to reproduce, exploit, re-distribute or use, in any capacity whatsoever, even partially, any elements of the website, whether they relate to software, images or sounds. Any simple or hypertext link is strictly prohibited without the express written consent of Gritchen Affinity.

Personal data

In accordance with the French Data Protection Act of 6 January 1978, any personal data relating to buyers may be processed automatically. Gritchen Affinity reserves the right to collect information about buyers including by using cookies and, if it so chooses, it may transfer the collected information to any business partners.

Buyers may inform Gritchen Affinity of their objection to the disclosure of their contact information. Likewise, users have the right to access and rectify any of their own data in accordance with the Act of 6 January 1978. The automated processing of information, including the management of the e-mail addresses of website users, has been declared to the CNIL

Filing - proof

Gritchen Affinity shall file purchase orders and invoices on a reliable and sustainable medium which constitutes a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. The parties shall deem the computerised records of Gritchen Affinity to be proof of communications, orders, payments and transactions between the parties.

Settlement of disputes

These terms of online sale are subject to French law. In the event of a dispute, jurisdiction is attributed to the competent courts of Paris, notwithstanding any event of several defendants or introductions of third parties.

Politique de confidentialité

Confidentiality of e-commerce

We are the only owners of the information collected on our online sales sites. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, beyond that which is necessary to respond to a request and / or transaction.

Disclosure to third parties

We do not sell, trade, or transfer your identifiable personal information to third parties. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential.
We believe that it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, alleged fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions of use, or when the law compels us to do so.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

Protection of information

We implement a variety of security measures to safeguard the security of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your offline information. Only employees who need to perform specific work (for example, billing or customer service) have access to identifiable personal information. Computers and servers used to store identifiable personal information are kept in a secure environment.
The banking data from transactions paid by bank card is never in the possession of Gritchen Affinity, since banking information is entered directly on the website of our banking partner, Société Générale.

Do we use cookies?

Yes. Our cookies improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to identifiable personal information on our site.


We use the email address you provide to send you information and updates about your order, company news on an occasional basis, information on related products, and so on. If, at any time, you wish to unsubscribe from these newsletters and stop receiving emails, detailed instructions on how to unsubscribe are included at the bottom of each email.

Data collected and transmitted by our distribution partners

For insurance sold through our distributor partners (B2B2C sales), we use the contact information provided solely for proper implementation of insurance contracts and only for information purposes of the insured (sending his nominative insurance certificate and a copy of the terms and conditions of insurance). Information collected in this manner is not used for advertising purposes and is not, therefore, resold or transferred to third parties other than for proper management of the contract. (insurance company)


By using our site, you consent to our policy on confidentiality.